Collaboration Communications Systems Engineer — Question 123
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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You need to create a new call queue to route calls to support agents. The support agents must be able to see their call queue history and the shared transcribed voicemail. The solution must minimize administrative effort.
Solution: You configure the call queue to use a team and a channel.
Does this meet the goal?
Answer options
- A. Yes
- B. No
Correct answer: A
Explanation
The proposed solution meets the requirement as configuring the call queue to use a team and a channel allows support agents to view their call queue history and access the shared transcribed voicemail efficiently. Option B is incorrect because it does not address the effectiveness of the solution in minimizing administrative effort and meeting the agents' needs.