Microsoft Teams Voice Engineer — Question 13

The sales department at your company needs to route a call to multiple users and have calls route differently after business hours.
Which two features should you implement? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. auto attendants
• B. caller ID policies
• C. calling policies
• D. call queues
• E. voice routing policies

Correct answer: A, D

Explanation

The correct answers are A and D. Auto attendants help in directing calls to multiple users during business hours, while call queues manage incoming calls and can be configured to handle calls differently after hours. The other options, such as caller ID policies and voice routing policies, do not specifically address the need for routing calls to multiple users or changing call handling after business hours.