Building Applications and Solutions with Microsoft 365 Core Services (legacy) — Question 8

You are developing a Microsoft Teams application for a support staff.
Within a conversation between the support staff, you want the staff to look up support ticket IDs from a list without opening the ticketing system.
Which feature should the application include?

Answer options

• A. a bot
• B. a connector
• C. a messaging extension
• D. a tab

Correct answer: C

Explanation

The correct answer is C, a messaging extension, as it allows users to search for and retrieve information directly within the chat interface. Options A, B, and D do not provide the same direct interaction for looking up ticket IDs within a conversation, as a bot would require additional commands, a connector would be for notifications, and a tab is for displaying content rather than searching.