Troubleshooting Microsoft Exchange Online — Question 72

A company uses Exchange Online. The company creates a transport rule to append a disclaimer to incoming emails from external senders.
Users report that emails from external senders do not include the disclaimer.
You need to troubleshoot the issue.
What should you do?

Answer options

• A. Perform pipeline tracing.
• B. Review the audit logs.
• C. Review the message tracking logs.
• D. Perform a message trace.

Correct answer: D

Explanation

Performing a message trace (D) is the correct approach as it allows you to follow the path of the email and determine if the transport rule is being applied correctly. The other options, while useful for different purposes, do not specifically track the application of transport rules to incoming messages.