Windows 10 (legacy) — Question 74

You have 100 computers that run Windows 10. The computers are joined to an Azure AD tenant and enrolled in Microsoft Intune. The computers are in remote locations and connected to public networks.

You need to recommend a solution for help desk administrators that meets the following requirements:

• Connect remotely to a user's computer to perform troubleshooting.
• Connect to a user's computer without disrupting the desktop of the computer.
• Remotely view services, performance counters, registry settings, and event logs.

Which tool should you include in the recommendation?

Answer options

Correct answer: B

Explanation

The correct answer is B, Intune, as it allows for remote management and troubleshooting without interrupting the user's work. Quick Assist and Remote Assistance require user interaction and may disrupt the session, while Windows Admin Center and Remote Desktop are not designed for the specific requirements of remote troubleshooting without desktop disruption.