Windows 10 (legacy) — Question 111

You have computers that run Windows 10. The computers are joined to an Azure Active Directory (Azure AD) tenant and enrolled in Microsoft Intune.
You need to recommend a solution for help desk administrators that meets the following requirements:
✑ The administrators must assist users remotely by connecting to each user's computer.
✑ The remote connections must be initiated by the administrators. The users must approve the connection.
✑ Both the users and the administrators must be able to see the screen of the users' computer.
✑ The administrators must be able to make changes that require running applications as a member of each computer's Administrators group.
Which tool should you include in the recommendation?

Answer options

Correct answer: D

Explanation

The correct answer is D, Quick Assist, as it allows administrators to initiate remote support sessions with user consent, providing screen sharing and the ability to run applications with elevated privileges. Options A (Remote Desktop) and C (Remote Assistance) do not meet all requirements, particularly regarding user approval for connections, while B (Intune) is primarily for device management, not direct support.