Microsoft Dynamics 365 for Retail (legacy) — Question 6

You need to create a call center.
Which three actions can you perform on the Call center form? Each correct answer presents a complete solution.

Answer options

• A. Configure a product catalog.
• B. Process the assortment for the new channel.
• C. Create scripts that appear in the sales order from.
• D. Assign a default assortment hierarchy.
• E. Create a channel.

Correct answer: A, B, D

Explanation

The correct answers A, B, and D involve actions that are directly related to configuring and managing the call center's offerings and organization. Option C is incorrect because creating scripts for the sales order form is not a function of the Call center form. Option E is also not correct as creating a channel does not fall within the scope of the Call center form's capabilities.