Microsoft Dynamics 365 for Retail (legacy) — Question 24

You need to determine which optional features can be added to a call center.
Which two should you choose? Each correct answer presents a complete solution.

Answer options

• A. Add the call center to the default assortment hierarchy.
• B. Create scripts that appear in the sales order form at the time of order entry.
• C. Add a call center channel.
• D. Import a file that indicates duplicate customers.
• E. Process the assortment for the new call center channel.

Correct answer: A, E

Explanation

The correct answers, A and E, involve integrating the call center into the existing hierarchy and processing the assortment for the new channel, which are essential steps for enhancing the call center's functionality. Options B, C, and D do not directly relate to adding features that enhance the call center's structure or operation in this context.