Microsoft Dynamics 365 Customization and Configuration (legacy) — Question 31

You enable status reason transitions for the case entity.
You cannot reactivate a case due to an issue with the current status reason.
You need to correct the issue.
What should you do?

Answer options

• A. Using status reason transitions, ensure that all active status reason options have at least one value.
• B. Using status reason transitions, add a new active status reason to the current status reason for the case.
• C. Using status reason transitions, ensure that all inactive status reason options have at least one value.
• D. Using status reason transitions, add a new inactive status reason to the current status reason for the case.

Correct answer: B

Explanation

The correct answer is B because adding a new active status reason can help facilitate the transition needed to reactivate the case. Options A, C, and D do not address the need for an active status reason, which is essential for reactivating the case in this scenario.