Microsoft Dynamics 365 Customization and Configuration (legacy) — Question 23

You enable folder-level tracking functionality for all users. A user named User1 creates a folder named Dynamics 365 underneath her inbox. User1 moves emails into the Dynamics 365 folder. User1 reports that the emails are not being tracked.
You need to resolve the issue.
What should you do?

Answer options

• A. Ensure that the Microsoft Dynamics 365 for Outlook client is installed.
• B. Configure server-side synchronization for Microsoft Exchange.
• C. Ensure that Microsoft Exchange rules are created.
• D. Instruct the user to create a folder tracking rule.

Correct answer: B

Explanation

The correct answer is B because server-side synchronization for Microsoft Exchange is necessary for tracking emails in specific folders. Options A and C do not directly address the issue of email tracking within the Dynamics 365 folder, and option D is not applicable since folder tracking rules do not resolve the synchronization problem.