Microsoft Dynamics 365 Fundamentals (ERP) — Question 99

A company plans to purchase Dynamics 365 Finance.

The company has customers who frequently pay their invoices late or do not pay at all. The company continues to sell to these customers. This creates large write-offs of bad debt.

The company needs to proactively communicate with customers, collect unpaid accounts receivables, and prevent new sales until past due invoices are paid.

You need to recommend solutions to facilitate communication and collections.

Which three options should you recommend? Each answer represents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Open sales orders report
• B. Payment journals
• C. Stop customer
• D. Customer statements
• E. Collection letter

Correct answer: C, D, E

Explanation

The correct answers C, D, and E provide comprehensive solutions for managing customer payments. 'Stop customer' (C) prevents further sales to clients with outstanding debts, while 'Customer statements' (D) keep clients informed of their balances. 'Collection letter' (E) serves as a formal reminder for overdue payments. The other options, A and B, do not directly address the need to communicate or enforce payment collection.