Microsoft Dynamics 365 Fundamentals (ERP) — Question 62

An international hotel company implements Dynamics 365 Finance.

You need to help the hotel company identify email integration capabilities.

What are two valid use cases for sharing Dynamics 365 Finance documents with customers by using email integration? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Customers negotiate prices for hotel reservations with company agents by using their personal email addresses.
• B. A customer registers a compliant online regarding their stay at any of the company’s hotels.
• C. The company sends statements to customers based on request.
• D. The company emails invoices to customers after their hotel stay.

Correct answer: C, D

Explanation

Options C and D are correct because they represent scenarios where documents related to transactions are shared via email, which is a practical use of email integration. Option A does not involve the use of Dynamics 365 Finance for document sharing, and Option B is about complaints rather than document sharing.