Microsoft Dynamics 365 Fundamentals (CRM) — Question 54

You work as a technician and receive your work assignments by using cases in Dynamics 365 Customer Service.
You need to review the timeline for a case that you are managing.
Which type of activity appears in the case timeline?

Answer options

• A. Project task
• B. Task
• C. Entitlement
• D. Work order

Correct answer: B

Explanation

The correct answer is B, as 'Task' activities are specifically designed to show up in the case timeline in Dynamics 365 Customer Service. Options A, C, and D do not represent activities that are tracked in the case timeline; instead, they relate to different functionalities or modules within the system.