Microsoft Dynamics 365 Fundamentals (CRM) — Question 48

A company sells and services commercial refrigeration equipment. The company is implementing Dynamics 365 Project Operations.
You need to ensure that you can select a service technician for an assignment that has the required expertise to address the equipment issues reported by a customer.
Which two features should you use? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. Resource skills
• B. Resource roles
• C. Proficiency models
• D. Service-level agreements

Correct answer: A, C

Explanation

The correct answers are Resource skills and Proficiency models because they help in identifying the specific expertise and proficiency levels of technicians, ensuring the right technician is chosen for the job. Resource roles and Service-level agreements do not directly address the matching of technician skills to customer needs.