Microsoft Dynamics 365 Fundamentals (CRM) — Question 28

You are a sales representative for a company.
Which Dynamics 365 Sales can you use to manage the sales pipeline?

Answer options

• A. Turning leads into opportunities
• B. Tracking the asset history of a customer
• C. Resolving an open case of a customer
• D. Tracking service level agreements

Correct answer: A

Explanation

The correct answer is A, as turning leads into opportunities is a crucial step in managing the sales pipeline. Options B, C, and D focus on different aspects of customer management and service, which do not relate to the sales pipeline process.