Microsoft Dynamics 365 Fundamentals (CRM) — Question 15

A company uses Dynamics 365 Field Service.
You create a work order from a case. A field service administrator schedules the work order.
A technician arrives at the site of the work order and is ready to begin work on time.
What is the status of the work order?

Answer options

• A. Open ג€" In progress
• B. Open ג€" Unscheduled
• C. Traveling
• D. Open ג€" Scheduled

Correct answer: A

Explanation

The correct status of the work order is 'Open – In progress' because the technician has arrived and is ready to start the job. The other options are incorrect as 'Open – Unscheduled' and 'Open – Scheduled' imply that the work has not yet begun, while 'Traveling' would indicate the technician is en route, not on-site.