Microsoft Dynamics 365 Fundamentals (legacy) — Question 23

A company uses Dynamics 365 Marketing. The company uses a third-party app to send email surveys to prospects to better understand their business needs.
There is currently no link to prospect records and users report that the survey management process is manual and is difficult to manage.
You need to automate the survey process and streamline collection and analysis of responses.
What are two possible ways to achieve this goal? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. Create a survey form in Dynamics 365 Marketing and create a campaign to send it to out and collect data.
• B. Use Power Automate to automatically send Forms Pro surveys.
• C. Use Forms Pro to compile results from the existing third-party app.
• D. Use Forms Pro to collect and analyze survey results.
• E. Create surveys in Dynamics 365 Marketing by using Questionnaire.

Correct answer: B, D

Explanation

The correct answers are B and D. Using Power Automate to automatically send Forms Pro surveys (B) allows for streamlined survey distribution, while leveraging Forms Pro to collect and analyze results (D) simplifies data management and enhances insights. Other options either do not utilize the automation capabilities effectively or do not address the need for direct collection and analysis of survey responses.