Microsoft Dynamics 365 Fundamentals (legacy) — Question 15

A company uses Dynamics 365 Supply Chain Management.
A machine on the manufacturing floor breaks down. A senior technician located at another plant has been trying to help diagnose the problem over the phone. The technician is not able to help the onsite technician make the appropriate fix.
You need to recommend a solution that allows the senior technician to provide visual guidance to the onsite technician.
What should you recommend?

Answer options

Correct answer: B

Explanation

The correct option is B, Remote Assist, as it enables the senior technician to provide real-time visual support through augmented reality. Option A, Power Virtual Agents, is designed for creating chatbots and does not offer visual guidance capabilities. Option C, Layout, focuses on planning and does not facilitate remote assistance.