Microsoft Dynamics 365 Fundamentals — Question 36

You review your current open cases in Dynamics 365 for Customer Service.
When should you use parent/child cases?

Answer options

• A. for cases for a customer who left a company and now works for a different company
• B. for cases from the same company
• C. for cases for two different customers with two different issues
• D. for cases for two different companies with the same company name

Correct answer: B

Explanation

Parent/child cases are appropriate when dealing with cases from the same company, allowing for better tracking and management of related issues. The other options do not involve cases from the same company, making them unsuitable for this structure.