Microsoft Dynamics 365 Commerce Functional Consultant — Question 1

Your company has Dynamics 365 Finance system.
You are documenting the steps required to add a new customer to the system by using the Task Recorder utility. You want to add a credit check step that will be performed by a third-party app.
You want the credit check step to be part of the documentation.
How should you add the credit check step?

Answer options

• A. Add the step as a Start sub-task
• B. Add the step as an Action step
• C. Add the step as an Info step
• D. Add the step as a Queued Pending step

Correct answer: D

Explanation

The correct answer is D, as a Queued Pending step allows you to document steps that are not directly executed within the Task Recorder, such as the credit check performed by a third-party application. The other options, like Action steps or Info steps, do not appropriately represent the nature of external processes that are not part of the direct workflow.