Microsoft Dynamics 365 Finance — Question 52

A company uses Microsoft Dynamics 365 Finance. You are evaluating delinquent customers. You examine aging balances and determine that a customer's balance must be written off.

You need to use journal lines to perform the write-off process.

Which two journal line types will be created? Each correct answer presents part of the solution.

NOTE: Each correct selectin is worth one point.

Answer options

• A. General ledger entry
• B. Not sufficient funds (NSF) payment entry
• C. Customer entry
• D. Item transaction entry

Correct answer: A, C

Explanation

The correct answers are A and C because a General ledger entry is required for the financial record of the write-off, and a Customer entry is needed to adjust the customer's balance. The Not sufficient funds (NSF) payment entry is not relevant to the write-off process, and Item transaction entry does not pertain to customer balances.