Microsoft Dynamics 365 Field Service — Question 97

Your customer recently implemented Return Merchandise Authorization (RMA).

Your customer wants to streamline the return process. When items are returned to the warehouse, the returned item should be scanned with a mobile device when it is received. This is the only function to be performed by the RMA Receipts user.

What is your recommendation for the most efficient solution?

Answer options

• A. Enable RMA Receipts on the Dynamics 365 Field Service mobile app.
• B. Use the web client on a device similar to Windows Surface or Apple MacBook, and attach a scanner using a USB cable.
• C. Suggest a Warehouse Management System (WMS) for this customer.
• D. Build a Power App to streamline the RMA Receipt process to run either on a phone or on a device such as a tablet.

Correct answer: D

Explanation

Building a Power App (option D) specifically tailored for the RMA Receipt process allows the customer to have a streamlined solution that meets their needs directly on mobile devices. Enabling RMA Receipts on the Dynamics 365 Field Service app (option A) may not provide the specific functionality required. Using a web client with a USB scanner (option B) isn't as mobile-friendly as the desired solution. Suggesting a Warehouse Management System (option C) is an over-complication for the simple task outlined.