Microsoft Dynamics 365 Field Service — Question 91

Your organization uses Microsoft Dynamics 365 Connected Field Service with Microsoft Azure IoT Hub to manage its IoT devices.

The device management team reports an issue where they are unable to register devices since the start of their day.

You need to troubleshoot this issue.

What are the two main reasons for this issue? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Dynamics 365 still needs to be connected to Azure.
• B. Azure is offline.
• C. The Service Administrator security role is missing in Azure.
• D. The IoT Administrator security role is missing in Dynamics 365.

Correct answer: A, B

Explanation

The correct answers are A and B because if Dynamics 365 is not connected to Azure, device registration will fail. Additionally, if Azure is offline, it would prevent any interaction with the IoT Hub. Options C and D are incorrect as the missing security roles would not directly cause device registration issues, but rather impact permissions.