Microsoft Dynamics 365 Field Service — Question 7

Your company processes a large number of work orders each day. The company wants to ensure the high priority work orders are dealt with immediately.
You need to configure the schedule board so that bookings are easily visible to the dispatchers.
How can you configure Dynamics Field Services to increase booking visibility?

Answer options

• A. Configure a work order type for high priority issues, to help categorize high priority work order records.
• B. Configure an Incident type for high priority incidents on work order records.
• C. Configure the status color for a booking status record, to identify high priority work order records.
• D. Configure a priority record to allow you to identify high priority work order records.

Correct answer: D

Explanation

The correct answer, D, is appropriate because configuring a priority record allows clear identification of high priority work orders, making them easily distinguishable for dispatchers. Options A and B focus on categorizing issues rather than enhancing visibility, while option C, although it addresses visual differentiation, does not specifically establish a system for identifying priorities effectively.