Microsoft Dynamics 365 Field Service — Question 63

Contoso wants to provide special customer pricing, to one of their customers, for two years. All work order products and services will be 10% off.

What should they implement?

Answer options

• A. Create a special price list and associate it to the Billing Account.
• B. Create a special price list and associate it to the Service Account.
• C. Create a special price list, associate it to an entitlement for the Billing Account.
• D. Create a special price list, associate it to an entitlement for the Service Account.

Correct answer: C

Explanation

The correct answer is C because associating the special price list with an entitlement for the Billing Account allows for the application of discounts specifically for that customer over the designated period. Options A and B do not utilize entitlements, which are essential for managing special pricing conditions effectively. Option D incorrectly associates the entitlement with the Service Account, which is not the intended target in this scenario.