Microsoft Dynamics 365 Field Service — Question 52

You are a Dynamics 365 for Field Service Mobile customizer.
Your mobile technicians indicate that when in offline mode, they do not have access to the same data set that is available online. Offline mode contains less account and work order data, and users cannot see warehouses.
You need to determine which updates to make within the mobile project so that technicians can see the appropriate information.
Which three actions should you choose? Each correct answer presents a complete solution.

Answer options

• A. Update Synchronization setting to Always Full Sync.
• B. Update entity Sync Filter.
• C. Update View filters.
• D. Update the Max Sync Records setting.
• E. Update the entity Mode to Online and Offline.

Correct answer: B, D, E

Explanation

The correct answers are B, D, and E because updating the entity Sync Filter ensures the right data is synchronized, adjusting the Max Sync Records setting allows for a larger dataset to be downloaded, and changing the entity Mode to Online and Offline ensures that the necessary data is available in both modes. Options A and C are not correct because they do not directly address the issue of data availability in offline mode.