Microsoft Dynamics 365 Field Service — Question 4
You are setting up a maintenance agreement for a new customer that will require preventative maintenance visits as well as emergency visits to repair unforeseen equipment failures.
You want to be certain that the price the customer is charged for all maintenance and repairs visits accurately reflects the agreed upon price list. The price of the spare parts used in equipment repairs varies significantly by the territory where the client is located.
As the work order administrator, you need to ensure that the prices used when generating the invoices for work completed are correct, based on the agreement with the customer and the territory of the customer.
What are three ways that you can accomplish this goal? Each correct answer presents a complete solution.
Answer options
- A. Add a regional price list to the agreement that includes the price for products and services used.
- B. Add a regional price list to the work order product that includes the price for products and services used.
- C. Add a territory relationship to the work order that includes the price for products and services used.
- D. Add a regional price list to the work order type that includes the price for products and services used.
- E. Add a territory relationship to the agreement that includes the price for products and services used.
Correct answer: A, B, D
Explanation
The correct options (A, B, D) ensure that pricing is region-specific and accurately reflected in the relevant documents. Option A includes a regional price list in the agreement, while option B does so for the work order product, and option D incorporates it in the work order type. Option C and E do not explicitly address the price lists necessary for accurate invoicing regarding the territory's pricing variations.