Microsoft Dynamics 365 Field Service — Question 188

You are in the process of setting up calendars and working hours in Dynamics 365 Field Service.

You are setting up working hours templates.

What are three capabilities of using working hours and calendars in Dynamics 365 Field Service? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. A template resource can be assigned to the bookable resource so that the working hours will match.
• B. Working hours can either be set on a bookable resource view or on the resource record.
• C. The same set of working hours can be assigned to multiple resources.
• D. Asset resource types lack the ability to track working hours.
• E. A template resource is available to be assigned to a working hours template.

Correct answer: A, C, E

Explanation

The correct answers A, C, and E highlight the flexibility and functionality of working hours and templates in Dynamics 365 Field Service. Option A emphasizes the alignment of working hours through templates, C indicates the ability to apply the same hours to various resources, and E clarifies the availability of template resources for assignment. Option B is misleading as it implies limitations on where working hours can be set, and D is incorrect as asset resource types can manage working hours, even if they may have different functionalities.