Microsoft Dynamics 365 Field Service — Question 168

You are identifying inconsistencies in recent work order billings.

You find a work order that does not have an Invoice and Actuals posted.

What are two reasons why this may have happened? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Actuals are only generated when the invoice is marked as Paid.
• B. Actuals are only generated when the invoice is Confirmed.
• C. The Work Order Invoice Creation setting is set to Never.
• D. The setting for generating invoices for work orders created by an agreement was incorrectly set.

Correct answer: C, D

Explanation

The correct answers are C and D. Option C indicates that if the Work Order Invoice Creation setting is set to Never, invoices will not be generated. Option D highlights that if the setting for generating invoices for work orders linked to an agreement is wrong, it can also prevent the creation of invoices. Options A and B are incorrect because they pertain to the conditions under which Actuals are generated rather than the absence of invoices and actuals.