Microsoft Dynamics 365 Field Service — Question 166

You are configuring settings related to booking status.

You have the following booking status:
1. Arrived On Site, associated with the Field Service status In Progress
2. Repair, associated with the Field Service status In Progress
3. Completed, associated with the Field Service status Completed

You need to anticipate what will happen when a technician updates their booking status on their Microsoft Dynamics 365 Field Service mobile app.

Which two scenarios will happen by default? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. A timestamp is created for Arrived On Site. It is then overwritten by a new time stamp when the booking status is updated to Repair, as the associated status is still in progress. This is followed by a new timestamp when the booking status is updated to Completed.
• B. By default, a timestamp is created only when a booking status change results in a Field Service status change.
• C. A timestamp is created when the booking status is updated to Arrived On Site. No timestamp is created for Repair, as the associated status is still in progress. This is followed by a new timestamp when the booking status is updated to Completed.
• D. By default, a timestamp is created with every booking status change.

Correct answer: B, C

Explanation

The correct answers are B and C because a timestamp is only generated when there is a change in the Field Service status, which occurs when moving from Arrived On Site to Completed. A timestamp for Repair is not created since it is still categorized as In Progress. Options A and D are incorrect because they suggest timestamps are created regardless of the associated Field Service status.