Microsoft Dynamics 365 Field Service — Question 131

Contoso Ltd. is looking to improve the up time of their customer assets and also make better repair and maintenance decisions by tracking the service history.

Contoso wants metrics around the service history of each customer asset, including tracking performance for each scheduled maintenance per the service agreement. The metrics need to be displayed in the form of reports/dashboards.

You need to build the service history and achieve the requirements.

Which two actions should you perform? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Add the customer asset on the work order incident.
• B. Add the customer asset on the agreement incident.
• C. Use the audit history of each customer asset.
• D. Use notes and the timeline feature.

Correct answer: A, B

Explanation

The correct answers are A and B because adding the customer asset to both the work order incident and the agreement incident ensures that the service history is accurately tracked and aligned with the service agreement requirements. Options C and D do not directly contribute to the structured tracking of service history as required by Contoso's needs.