Microsoft Dynamics 365 Field Service — Question 124
A customer is using Microsoft Dynamics 365 Guides with their new HoloLens devices for technicians.
You need to ensure technicians can see and use Dynamics 365 Guides within Microsoft Dynamics 365 Field Service.
What must you do?
Answer options
- A. Attach the guide to a work order service task record.
- B. Attach the guide to a work order activity record.
- C. Create a work order and attach the guide to the work order record.
- D. Attach the guide to a bookable resource booking record.
Correct answer: A
Explanation
The correct answer is A, as attaching the guide to a work order service task record enables technicians to access the specific guides they need while performing their tasks. Options B and C are incorrect because they do not provide the same level of direct access to the guides within the context of service tasks. Option D is also incorrect, as bookable resource bookings do not directly correlate with the guide access needed for technicians.