Microsoft Dynamics 365 Field Service — Question 121

You are working for a heating, ventilation, and air conditioning (HVAC) service organization.

The field technicians in your organization are working in the Microsoft Dynamics 365 Field Service mobile app. The technicians report that they are able to access customer assets, but unable to access functional location and customer asset hierarchy in offline mode.

You need to ensure technicians can view the functional location and customer asset hierarchy in their mobile app.

What should you do?

Answer options

• A. Ensure there is internet connectivity in the mobile app.
• B. Add the technicians to the mobile app’s offline profile.
• C. Enable asset hierarchy for the mobile app.
• D. Download offline data to the mobile app.

Correct answer: A

Explanation

The correct answer is A because having internet connectivity is essential for accessing the full functionality of the mobile app and ensuring all data is available. Options B and C do not address the need for an active connection to retrieve the necessary data, while option D suggests downloading data, but without connectivity, that wouldn't solve the problem.