Microsoft Dynamics 365 Field Service — Question 12

You are a Dynamics 365 for Field Service Administrator. You configure Route Scheduling Optimization (RSO) and publish the schedule.
One of your schedulers indicates two of their resources are not getting work orders assigned.
You need to determine reasons why the two resources are not assigned work orders through RSO.
Which three options should you choose? Each correct answer presents a complete solution.

Answer options

• A. Work Hours is not properly configured for days being optimized.
• B. Optimize Schedule field is not set to Yes.
• C. The Work Location field is not set to Onsite.
• D. Scheduling Method is not set to Optimize.
• E. Start Location and End Location fields are not the same.

Correct answer: B, D, E

Explanation

The correct answers, B, D, and E, indicate settings that directly affect the RSO process. If the Optimize Schedule field is not set to Yes, the system won't prioritize optimizing the schedule. Similarly, if the Scheduling Method is not set to Optimize, RSO won't function as intended. Lastly, if the Start Location and End Location fields are different, it can lead to issues in resource assignment. The other options do not directly result in the resources being unassigned in RSO.