Microsoft Dynamics 365 Field Service — Question 116

You work for an equipment rental company which rents tower cranes to construction companies.

A tower crane consists of several components such as operator s cabin, trolley, et cetera, which requires regular maintenance and are very expensive.

You need to maintain the service history of all the sub components and track each equipment by client location.

What should you do?

Answer options

• A. Configure the customer assets hierarchically, and maintain service history at the service account level.
• B. Configure the customer assets hierarchically, and maintain service history at the sub-component level.
• C. Configure the customer inventory records in a hierarchy, and maintain service history at the sub-component level.
• D. Configure the customer inventory records individually, in order to maintain the service history at the parent component level.

Correct answer: B

Explanation

The correct answer is B because maintaining service history at the sub-component level allows for more detailed tracking and management of the expensive parts that require regular maintenance. Options A and D would not provide the granularity needed for effective tracking of each component's service history. Option C, while similar, does not specify maintaining service history at the sub-component level, which is critical in this scenario.