Microsoft Dynamics 365 Field Service — Question 113

During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization’s mobile apps." when logging into the Dynamics 365 Field Service mobile app.

You need to determine which areas to update within the mobile project so that technicians can see the appropriate information.

What is a possible way to troubleshoot the issue?

Answer options

• A. Update the mobile offline profile to include the correct Field Service security roles.
• B. Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
• C. Update the mobile offline profile to include the users that require access.
• D. Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.

Correct answer: B

Explanation

The correct answer is B because having the appropriate security role (Field Service - Resource) assigned to the mobile app is essential for access. Options A and C focus on offline profiles, which do not directly address the role assignment necessary for app access. Option D refers to a different role that may not grant the needed permissions for the app in question.