Microsoft Dynamics 365 Customer Service — Question 8
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
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You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the[email protected]email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure conditions for record creation.
Does the solution meet the goal?
Answer options
- A. Yes
- B. No
Correct answer: A
Explanation
The proposed solution is correct because it directly addresses the requirement to automatically create cases from incoming emails by using an automatic record creation and update rule. Setting the Source type to Email and selecting the appropriate queue ensures that emails are processed correctly. Option B is incorrect as it suggests that the solution does not meet the goal, which is false given the outlined steps effectively fulfill the requirement.