Microsoft Dynamics 365 Customer Service — Question 55

Your company makes use of Dynamics 365 Customer Service with the default settings unchanged.

You want to find like cases in the system using a default search feature.

You make use of Full-text Quick Find.

Does the action achieve your objective?

Answer options

• A. Yes, it does
• B. No, it does not

Correct answer: A

Explanation

The Full-text Quick Find feature in Dynamics 365 Customer Service is designed to search for similar cases effectively, making it suitable for this task. The other option, which states that it does not achieve the objective, is incorrect because the feature is intended to fulfill this exact purpose.