Microsoft Dynamics 365 Customer Service — Question 46

You are an Omnichannel supervisor at a company. You install a dashboard in Power BI.

You need to ensure that managers are able to access the intraday insights dashboard.

What should you do?

Answer options

• A. From the supervisor configuration, add all users to the intraday insights dashboard.
• B. From the agent configuration, promote the users to supervisors.
• C. From universal service desk, enable all dashboards.
• D. From the supervisor configuration, add the required users.
• E. From Power BI, share the dashboard with the entire organization.

Correct answer: D

Explanation

The correct option is D because it specifically addresses the need to grant access to the required users within the supervisor configuration. Option A is incorrect as it suggests adding all users, which may not be necessary, while B focuses on changing roles, which doesn't directly provide access. Option C does not pertain to the specific dashboard access, and E involves sharing with the entire organization, which could be inappropriate if access needs to be limited.