Microsoft Dynamics 365 Customer Service — Question 37

A customer has a Customer Service environment.

The customer is using service scheduling to manage appointments.

You need to add new facilities for service scheduling.

Which security role is required to add new facilities?

Answer options

• A. Customer service scheduler
• B. Sequence manager
• C. Scheduler
• D. Scheduler manager

Correct answer: A

Explanation

The 'Customer service scheduler' role is specifically designed to manage service scheduling and thus has the permissions needed to add new facilities. The other roles, such as 'Sequence manager', 'Scheduler', and 'Scheduler manager', do not possess the necessary rights to perform this action in the Customer Service environment.