Microsoft Dynamics 365 Customer Service — Question 18

A company is developing a Power Virtual Agents chatbot that integrates with Dynamics 365 Omnichannel for Customer Service. The company has offices in Africa and South America.

You need to deploy Power Virtual Agents (PVAs) to all supported countries/regions.

To which three geographies should you deploy the PVAs? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. South America
• B. United States
• C. Africa
• D. Asia
• E. Europe

Correct answer: A, B, C

Explanation

The correct answers are A, B, and C because these regions are supported for deploying Power Virtual Agents. Asia and Europe are not relevant here as per the company's geographical focus.