Microsoft Dynamics 365 Marketing — Question 36

You have created an outbound journey. After making the customer journey live, you receive this notification on the customer journey:

“There are work items to recover. Check the recovery items tab.”

You need to resolve this issue, but you do not have system administrator privileges.

If you report this error to a system administrator, which two actions are available to resolve the issue? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. After selecting rows in the Recovery Items tab, the system administrator can delete the items.
• B. The system administrator can fix the issue and replay any item, which will replay the previously failed functionality.
• C. The system administrator can fix the issue and recover any item, which will replay the previously failed functionality.
• D. After selecting rows in the Recovery Items tab, the system administrator can review the items and fix the issue.

Correct answer: A, D

Explanation

Option A is correct because the system administrator can delete the problematic items from the Recovery Items tab. Option D is also correct as it allows the administrator to review and fix issues. Options B and C are incorrect because replaying or recovering items is not mentioned as functions available for the administrator in this context.