Microsoft Dynamics 365 Marketing — Question 2

You need to create a customer journey. You are looking through the gallery of existing customer journey templates to select one to use.
Which pieces of information will help you decide which template to use?

Answer options

• A. Target, Recurrence, Purpose, Name
• B. Purpose, Target, Recurrence, Description
• C. Language, Purpose, Target, Recurrence
• D. Language, Owner, Target, Recurrence

Correct answer: C

Explanation

The correct answer is C because understanding the Language, Purpose, Target, and Recurrence ensures that the selected template aligns with the specific needs of the customer journey. Options A, B, and D include either unnecessary elements or omit crucial aspects like Language and Purpose, which are vital for a relevant template selection.