Designing and Implementing Azure for AWS Professionals — Question 7

A company has users in Azure Active Directory (Azure AD). The company enables the users to use Azure AD multi-factor authentication (MFA).
A user named User1 reports they receive the following error while setting up additional security verification settings for MFA:
Sorry! We can't process your request. Your session is invalid or expired. There was an error processing your request because your session is invalid or expired. Please try again.
You need to help the user complete the MFA setup.
What should you do?

Answer options

• A. From the Microsoft 365 Admin portal, clear the Block this user from signing in option for the user.
• B. Instruct the user to complete the setup process within 10 minutes.
• C. Instruct the user to enter the correct verification code.
• D. Instruct the user to clear their web browser cache.
• E. From the Azure AD portal, reset the users password.

Correct answer: B

Explanation

The correct answer is B because the error indicates that the user's session has expired, which often happens if they take too long to complete the MFA setup. Instructing them to finish within 10 minutes helps ensure they complete the process before the session times out again. The other options do not address the session timeout issue directly and are therefore less effective in this scenario.