Microsoft Azure Administrator (legacy) — Question 60

You have an Azure subscription.
You enable multi-factor authentication for all users.
Some users report that the email applications on their mobile device cannot connect to their Microsoft Exchange Online mailbox. The users can access Exchange
Online by using a web browser and from Microsoft Outlook 2016 on their computer.
You need to ensure that the users can use the email applications on their mobile device.
What should you instruct the users to do?

Answer options

• A. Reinstall the Microsoft Authenticator app.
• B. Create an app password.
• C. Enable self-service password reset.
• D. Reset the Azure Active Directory (Azure AD) password.

Correct answer: B

Explanation

The correct answer is B, as creating an app password allows mobile email applications that do not support multi-factor authentication to connect to Exchange Online. The other options do not address the specific issue of mobile email application connectivity under multi-factor authentication requirements.