Microsoft Azure Administrator Certification Transition (legacy) — Question 12

You have an Azure subscription.
You enable multi-factor authentication for all users.
Some users report that the email applications on their mobile device cannot connect to their Microsoft Exchange Online mailbox. The users can access Exchange
Online by using a web browser and from Microsoft Outlook 2016 on their computer.
You need to ensure that the users can use the email applications on their mobile device.
What should you instruct the users to do?

Answer options

• A. Create an app password.
• B. Enable self-service password reset.
• C. Reset the Azure Active Directory (Azure AD) password.
• D. Reinstall the Microsoft Authenticator app.

Correct answer: B

Explanation

The correct answer is B, as enabling self-service password reset allows users to manage their passwords more effectively, which can resolve authentication issues with mobile email apps. Option A, creating an app password, is not necessary for users who can authenticate through other means. Option C, resetting the Azure AD password, may not be the solution since users can already access Exchange Online via other methods. Option D, reinstalling the Microsoft Authenticator app, does not address the root cause of the connectivity problem for email applications.