Microsoft Azure AI Fundamentals — Question 81

You are developing a conversational AI solution that will communicate with users through multiple channels including email, Microsoft Teams, and webchat.
Which service should you use?

Answer options

• A. Text Analytics
• B. Azure Bot Service
• C. Translator
• D. Form Recognizer

Correct answer: B

Explanation

The Azure Bot Service is specifically designed for creating and managing conversational agents that can engage users across different communication channels. The other options, such as Text Analytics, Translator, and Form Recognizer, serve different purposes and do not provide the multi-channel interaction capabilities required for a conversational AI solution.