Microsoft Azure AI Fundamentals — Question 40

Which two scenarios are examples of a conversational AI workload? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.

Answer options

• A. a telephone answering service that has a pre-recorder message
• B. a chatbot that provides users with the ability to find answers on a website by themselves
• C. telephone voice menus to reduce the load on human resources
• D. a service that creates frequently asked questions (FAQ) documents by crawling public websites

Correct answer: B, C

Explanation

Options B and C are correct as they both involve interactive communication with users, characteristic of conversational AI workloads. Option A is incorrect because a pre-recorded message does not allow for a two-way interaction, and option D, while related to information retrieval, does not involve conversational engagement.