Microsoft Azure AI Fundamentals — Question 224

Your website has a chatbot to assist customers.
You need to detect when a customer is upset based on what the customer types in the chatbot.
Which type of AI workload should you use?

Answer options

• A. anomaly detection
• B. computer vision
• C. regression
• D. natural language processing

Correct answer: D

Explanation

Natural language processing (NLP) is the correct choice because it enables the analysis of customer text to understand emotions such as frustration. Anomaly detection is used to identify unusual patterns but does not specifically analyze sentiment, while computer vision pertains to image processing and regression focuses on predicting numerical outcomes, making them unsuitable for this scenario.