Microsoft Azure AI Fundamentals — Question 219

You need to provide customers with the ability to query the status of orders by using phones, social media, or digital assistants.

What should you use?

Answer options

• A. an Azure Machine Learning model
• B. the Translator service
• C. a Form Recognizer model
• D. Azure Bot Service

Correct answer: D

Explanation

The Azure Bot Service is designed to create conversational agents that can interact with users on various platforms, making it the ideal choice for querying order statuses. The other options, such as Azure Machine Learning, the Translator service, and Form Recognizer, do not provide the necessary capabilities for real-time customer interactions and order queries.